Refund policy

Exchanges

If a size has been delivered other than what you have ordered, you can exchange it within 7 days of delivery. We have attached size charts with our products so you can measure any of your perfectly fitting clothes to find out which size works for you, then compare those sizes with our size charts.

To be eligible, the item must be unworn, unwashed and in its original packaging, with all tags still attached.

How to exchange:

WhatsApp us on +923318397466 with your order number, the item, and the size you want.
We’ll confirm the exchange and send you the return address.
Once it reaches us and passes a quick check, we dispatch the new size within 3 working days. If that size is sold out, you can choose another item or a money-back.

Each order can be exchanged once.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn’t what you ordered, message us within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We’ll cover delivery both ways and send a replacement, or give you a full refund if we can’t replace it.

Refunds

We refund damaged, defective or wrong items that we can’t replace. Change-of-mind returns are exchanged, not refunded.

For cash-on-delivery orders, refunds are sent by bank transfer, JazzCash or Easypaisa to an account in your name within 5 working days of approval.

What we can’t exchange